At Digital Harbor, we’re transforming the way enterprise solutions are implemented with cutting-edge technology like our groundbreaking Know Your Provider (KYP) system. As a Technical Account Program Manager, you’ll lead high-impact Medicaid implementation projects for our customers, collaborating with global teams and top-tier partners to deliver industry-first solutions. If you’re a self-starter passionate about driving results and thriving in a fast-paced, collaborative environment, this role is your opportunity to make a real difference.

If you are project-minded, handy with a spreadsheet, enjoy collaborating with customers, and have experience in any of the following roles, you might be a great fit: Product Management, Customer Success, Client Success, IT Program Management, Scrum Master, or Solutions Consulting

We’re Excited About You Because You Have:

• Advanced spreadsheet proficiency: You know your way around a pivot table
• Proven experience delivering SaaS products to customers, adhering to project management standards.
• Strong leadership and communication skills, with the ability to manage and motivate global teams.
• Familiarity with Scrum methodologies and the ability to translate Agile schedules to Waterfall models.
• Expertise in managing enterprise implementations with multiple moving parts and dependencies.
• A knack for scope and change management, including costing efforts and risk mitigation.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Experience working in the Medicaid, healthcare, or insurance sectors (government or private) and navigating government regulations.
• 5+ years of professional experience in software or IT
• 2+ years actively participating in a agile + Scrum software process

You’ll Stand Out If You:

• Are a self-starter who thrives in a collaborative, respectful team environment.
• Have a "go-getter" mindset with the ability to ask the right questions and deliver actionable solutions.
• Bring a deep understanding of Medicaid business processes and have experience working with government customers.
• Can effectively communicate across cross-functional teams, including developers, QA, and external vendors.
• Have a strong pulse on project dynamics and can align team efforts with customer goals.

Salary:
The annual salary range for this position is $100,000 - $125,000, depending on experience and qualifications

Benefits:

• Medical Insurance, Dental Insurance,  PTO, 401K, Vision Insurance

Location

• This is an entirely remote position for candidates based in the US.

No Visa Sponsorship Available

• We do not offer visa sponsorship at this time.

More About Digital Harbor:
At Digital Harbor, we are redefining enterprise solutions by integrating innovative technologies like Web 3.0 and our proprietary Social Enterprise Technology (SET) platform. Trusted by the largest U.S. financial institutions, government agencies, and healthcare organizations, we lead the industry in delivering proactive risk management solutions. Our team thrives on creativity, collaboration, and a shared vision of driving impactful change.

If you’re ready to join a company that values innovation, respects individuality, and empowers its team to build transformative solutions, Digital Harbor is the place for you. Come be part of a mission that’s revolutionizing the way businesses and governments manage compliance and risk.